Unified Communication services have quickly proved themselves to be a pandemic staple, providing the only solution for staying connected in a time where socially distancing is enforced. With little preparation and a global health crisis, Unified Communications became the solution every company forced into remote work could rely on.  While…

COVID-19 has forced a change in how people work globally. Non-essential businesses have been forced to shut down or reduce their hours, while many office buildings have remained vacant for months as millions have switched from in-office to remote working.  The truth is: Working from home can be both a…

Making changes to your Auto-Attendant system is easy. If you have access to your Business Group Admin Portal, you will have the ability to change and edit all of the user settings including the Auto-Attendants. Each attendant is fully customizable depending on your business needs. Follow this step-by-step guide on…

The COVID-19 pandemic has forced employers to shift gears in their work-structure. Many office employees have swapped their on-site cubicle for a home-office as remote-work has offered the safest alternative for employees.  While many employees expected to work remotely for a few weeks, it is clear that the pandemic has…

Having an Auto-Attendant allows your business to be available to your customers at all times. It not only serves as a virtual receptionist, but it helps your business maintain a sense of professionalism. Here are 3 best practices when handling your Auto-Attendant service.  1. Keep your Greetings Short and Direct …

Many Americans are familiar with the frequent frustration that comes with being the target of robocalling and caller ID spoofing. Whether on a mobile phone or landline, many are victim to these irritating calls spam of fraudulent calls.  In response to complaints all around the country, the FCC took the…

The uncertainty surrounding the coronavirus (COVID-19) has impacted every industry ranging from medical, education, to retail, leaving many consumers with many open-ended questions and concerns. In response, many business call centers and offices have been overwhelmed with new callers.  As various industries are reporting an increase in their call volume,…

When it comes to your business, customer experience is the most important thing to consider. How a customer or client initially interacts with your company can make a great—or terrible—first experience.  For many first-time customers or clients, a phone call can be the first point of contact. With this in…

In the past, cloud computing technology was only accessible to large companies that had the financial means to invest in their IT infrastructures. With today’s technological advances, cloud computing technology is readily available to companies of every size, allowing all companies the opportunity to store information off-premises.  What is Cloud…